LYLA DRESS

Dear Valued Customer,

Thank you for your order. If you are not completely satisfied with your purchase, please find below the details regarding our return process.

Return Conditions:

• Returns on full-price items will be accepted within 14 days after the order is placed. 

  If you would like to request a return, please email us at [email protected] with your order number. Once you have submitted your request, a return authorization and DHL shipping label will be sent to you within 48 hours with return instructions.

   

• Please do not ship your return back without this authorization, as it will not be processed. MIRI reserves the right to refuse any return on merchandise that does not meet the above requirements.

   

• The return must be shipped/post marked within the 14 days after the order date. If the order is shipped after the allowed period it will no longer qualify for a refund and a store credit will be issued instead.

   

  We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address,please email us at [email protected] We can change the address as long as the package has not left our warehouse. Unfortunately, we cannot reroute a package once it has shipped. 

   

  Conditions for Return and Exchange of Products Made to Order;

  Some products on sale on our website are produced to order, therefore returns are not accepted. Information about products produced to order is stated on the product detail page.
  - You can make a one-time size change within 7 business days from the date you receive the product.
  - Before sending the products you want to exchange to us, you must request an exchange by sending an e-mail to [email protected]
  Your change request will be answered via e-mail. Our DHL customer code, which you need to be able to deliver the product to be exchanged, will be sent to you.
  - The products you want to exchange must be delivered to us within 10 days from the date of approval, complete with their original box, packaging, all standard accessories and invoice.
  - The products must be delivered to us via DHL company with the help of the return code. Shipping costs for orders sent by courier without obtaining a return code are paid by our customers.

Best regards,
Miri Active Customer Service

Terms of Service

Please carefully read the following terms and conditions before using the Miri website. These terms and conditions outline the rules governing your use of the Miri website.

Service Terms

Terms of Use:
By using the Miri website, you agree to the following terms and conditions. You are required to comply with these terms.

Personal Information:  
The privacy of your personal information provided while using our site is important. We recommend reviewing Miri's Privacy Policy regarding the collection, use, and sharing of personal information.

Products and Services: 
The products and services offered on the Miri website are subject to specific conditions and availability. Product offerings and prices may change without prior notice.

Account and Security

Account Information:  
You are responsible for the accuracy and up-to-date maintenance of the information provided when creating an account on our site.

Password Security:
Users are responsible for the security of the passwords related to their accounts. Miri is not liable for the sharing or breach of account passwords.

User Responsibilities

Usage Rules: 
Using the Miri website for illegal or unauthorized purposes is prohibited.

Legal Compliance:  
By using our site, you agree to comply with local laws.

Changes and Cancellation

Right to Amend:  

Miri reserves the right to modify these terms and conditions without prior notice. By continuing to use the site after updates and changes are posted, you agree to the new terms.

Service Cancellation: 
Miri reserves the right to discontinue or cancel services or products without prior notice for specific reasons.

Contact

If you have any questions or concerns, please feel free to contact us. Visit our Contact page for our contact information.